![]() Non-contact customers already can register and use the support site but downloads are locked. So it is not like the process is stopping the software from falling into the wrong hands. Thousands of Cisco customers have access to the support download site. What revision did you get and what bugID were you trying to sort out? Glad you got it sorted out in the end nltech. Is a legit reason to release software to them, and e) this isn't going to turn around and bite you in the ass? Telling the truth, b) has the serial # of the piece of gear in hand, c) knows what they're talking about, d) this ![]() They are just making it inconvenient to get the updates.Ĭan you blame them? Playing devil's advocate, how do you prove a) the person on the other end of the line is Keeping in context of the small business level, in most cases you buy a piece of hardware and there are firmware updates to fix security vulnerabilities available without a contract. I was thinking more along the lines of thousands of small business customers with hacked firewalls and routers. I suppose you could interpret my post that way as "companies that run the internet" but that is not what I meant. If there's no vulnerability fix, you're not entitled to it. This Cisco policy is only for security fixes, so you won't have your choice of all the software to download legally. actually precisely the opposite.Ĭompanies that actually run the internet pay for maintenance contracts no matter which brand of hardware they use. Cisco would also lose some business and get a bad reputation. Like I said, if every Cisco device in the world required an expensive yearly contract to fix security vulnerabilities, the internet would be a mess. Without a contract you can only get them through tac. If you have a contract the files are unlocked on the download site. If every Cisco device in the world required an expensive yearly contract for security vulnerabilities, the internet would be a mess. +1 4 (toll call from anywhere in the world)Į-mail: should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.Ĭustomers without service contracts should request free upgrades through the TAC. +1 8 (toll free from within North America) You can find it under "Obtaining Fixed Software".Ĭustomers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco Technical Assistance Center (TAC): The wording below is standard for all security advisory bulletins. Took some time but I finally got it from tac.
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